FREQUENTLY ASKED QUESTIONS (FAQ)

What is a Preventive Care Plan?

A Preventive Care Plan is a set of services that includes specific wellness care for a specific pet for one year.

What are the additional plan perks?

Enrolled pets receive medical issue exams at no additional cost during normal business hours. These perks apply exclusively to pets individually enrolled in a plan—other pets in your household must have their own plan to be eligible.

How do waived exam fees save me money?

If your pet develops a medical issue (like an ear infection), the standard $72 examination fee is completely waived before diagnostics or treatment even begin. Waived fees apply to initial medical problem exams, progress (re-check) exams, and pre-anesthetic exams.

When is payment due, and what payment options are available?

Payment in full is due at the time of purchase or renewal before plan services or waived exam perks can be accessed. In-clinic, you can pay using cash or major credit/debit cards (Visa, Mastercard, Discover, American Express). Flexible payment options are also available through Cherry.

Please note that CareCredit cannot be accepted for Preventive Care Plans due to CareCredit terms of service.

Is a Preventive Care Plan the same as pet insurance?

No. Plans are not insurance. They provide unlimited medical exams at no additional cost and preventive services at Animal Care Clinic, but the no-cost exams do not apply at emergency, specialty, or other primary clinics. Because plans only cover a portion of costs for medical issues, many owners use them alongside pet insurance for broader protection.

TERMS OF PURCHASE & CLINIC POLICIES

Purchase or enrollment in an Animal Care Clinic Preventive Care Plan constitutes acceptance of the following terms:

1. General Overview & Duration

  • 1-Year Term: Plans are annual agreements valid for 365 consecutive days starting on the date of purchase.
  • Pay-in-Full Enrollment: Effective September 30, 2026, all new and renewed plans must be paid in full at the time of purchase or renewal.
  • Legacy Monthly Plans: For plans enrolled prior to September 30, 2026, please refer to your original signed agreement for payment schedule, terms, and cancellation details.
  • Non-Transferable: Plan services, perks, and waived exam benefits are assigned exclusively to the individual pet enrolled and cannot be transferred to other pets, sold, or assigned to a new owner.

2. Visit Conditions & Exclusions

  • Appointments Required: All visits must be scheduled in advance during regular business hours. Walk-in availability is not guaranteed.
  • Lab Submissions: All plan-included laboratory testing is combined into one single lab submission.
  • Normal Business Hours Only: Plan perks and waived exam fees apply strictly during normal Animal Care Clinic operational hours.
  • Emergencies & External Clinics Excluded: Plan benefits apply solely to services delivered directly at Animal Care Clinic. Plans do not cover after-hours care, emergency clinic visits, specialty facility referrals, or urgent care fees.
  • Missed Appointment Policy: A $25 fee will be charged if an appointment is missed or canceled with less than 24 hours’ notice to ensure all patients can access timely care.

3. Client Responsibilities & Expiration

  • Utilization: Reminders sent by Animal Care Clinic are provided purely as a courtesy. Scheduling and fully utilizing included plan services prior to the 365-day expiration date is the sole responsibility of the client.
  • No Roll-Overs or Cash Value: Unused services, diagnostic tests, or unutilized plan perks (such as waived exam fees) expire at the conclusion of the 1-year term. They hold no cash value, cannot carry over, and cannot be refunded.

4. Cancellation & Refund Policy

  • 30-Day Cancellation Window: You may cancel within 30 days of purchase for a partial refund. Your refund equals the Plan Price paid, minus the standard retail value of any services or waived exams used, as well as non-refundable merchant fees (3% for credit/debit card purchases; actual lender fee for third-party financing).
  • After 30 Days (Non-Refundable): Plans are strictly non-refundable after 30 days from purchase.
  • Clinic termination: Animal Care Clinic reserves the right to terminate any Preventive Care Plan at any time due to client non-compliance, safety concerns, or disruptive conduct. Upon clinic termination, any unearned portion of the plan fee will be refunded after deducting the standard retail value of services rendered. If the standard retail value of services rendered exceeds the total plan fee paid, the remaining balance will be forgiven, and no further charges or refunds will apply.

5. Payment Terms & Options

  • Payment Timing: Payment in full is due at the time of purchase or renewal. Plan benefits, included services, and waived exam fees become active once payment is received.
  • Accepted Payment Methods: Payments may be made using cash, major credit/debit cards (Visa, Mastercard, Discover, American Express), or flexible financing via Cherry.
  • CareCredit Restriction: CareCredit cannot be accepted for Preventive Care Plan purchases due to CareCredit terms of service.